1 policy, 3 main duties
In the krikya88 App, information, security, and controls together explain what is kept for the user, why it is kept, and for how long it is kept - this is all written here
Bangladesh users transacting with bKash, Nagad, and Rocket see processes; Login, Register, and account verification information is kept limited
Help detailsCard data tokenization
Card numbers are not stored directly; sensitive parts are replaced with tokens
This keeps data for Dhaka or city users separate, while verification is faster and risk decreases
Tokens are kept separate
Not the real number; only a secure token
Less signal leakage
Information is divided across
Card view limited
Only necessary parts are shown
Strict access
Cannot be read without authorized systems
Mobile friendly
Rules clearly visible on small screens
PCI scope and controls
Card-related tasks are divided by PCI rules; only sensitive parts go to restricted systems
krikya88 App maintains a 99.2% uptime target; logs, permissions, and verification records remain separate since the policy in force since 2016
- Limited data used
- Approval level set
- Error logs preserved
- Unnecessary data omitted
Processor list and job types
Processors perform only specific tasks; some handle payment verification, others check session security
Inputs for bKash, Nagad, and Rocket follow separate policies; user name, phone, and transaction reference shown only if needed
| Type | Job | Kept |
|---|---|---|
| Payment processor | Transaction | Reference, time |
| Security system | Access control | Log, device |
| Support tool | Problem solving | Ticket, chat history |
Chargeback data and complaints
If a chargeback occurs, only limited data is shown
Analysis of 43,831 review-type feedback shows users want evidence-based answers, so records include date, reference, and account ID
Complaint document
Not a form; information submitted via
Find reference
Time and ID are matched
Evidence retained
Required logs kept for 30 days
Response sent
One clear answer suffices
User safety
Fewer problems, accounts stay clear
Cookies, rights, and control
Cookies only remember session, language, and security; advertising tracking runs with separate consent.
If you want, you can change cookie settings; account information, notices, and history export requests are possible.
- Cookie control
- Edit information
- Delete information
- Right to object
Have questions? Contact us.
Privacy questions? Write to support in Dhaka or another city; replies follow the same policy.
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